Contact Name *

Company Name

Email *

Phone

Return Reason *

Return for Warranty / Fault
Return for Credit

Please select Only one of the above options

We can accept returns of unopened products if they are in a re-saleable condition. Unopened products refer to the original packaging being untampered and not opened such as tape removed, or packaging opened, unsealed or markings on the product. Re-saleable condition refers to the product being in the original condition that it was received in.

Please Note regarding return of Original Manufacturer Products of the following;

Brother;

End user must contact the Brother Support NZ on 0800 329 111 and follow the voice prompts to the technical support team. There the customer can discuss their issue with the Technical Support Team who will attempt to resolve. If item is faulty Brother will replace directly or advise to contact us for replacement.

Fuji Xerox;

End user must contact the Fuji Xerox Customer Support Centre on 0800 449 177. If Fuji Xerox deems the customers claim to be substantiated then the customer will be directed to forward the faulty item to their nearest Fuji Xerox representative for assessment. If the item is faulty, Fuji Xerox will issue replacement stock.

OKI:

End users must contact the OKI Customer Service Satisfaction Centre on 0800 778 800 and follow the voice prompts to the Technical Support department. There the customer can discuss their issue with the Technical Support Team. If OKI deems the customers claim to be substantiated then the customer will be directed to forward the faulty item to their nearest OKI representative for assessment. If the item is faulty, OKI will issue replacement stock.

Sales Order / Invoice Reference Number *

Product Name *

Return Quantity *

Product Issue / Fault *

'Faulty', 'dead', 'does not work', etc are not valid faulty descriptions. Please provide as much information regarding the issue / fault as you can. Failure to provide a full and accurate fault description may lead to the product being returned with no fault found.

Please include image showing the issue / fault. *

2MB file Size Limit. Accepted file type jpg, jpeg, png & pdf.

Additional Information

I agree to the terms and conditions. *

View Terms and Conditions

Sales Order / Invoice Reference *

Product Name *

Return Quantity *

Reason for Return *

Please include Image of return product *

2MB file Size Limit. Accepted file type jpg, jpeg, png & pdf.

Additional information

Please wait for an RMA number to be issued, before returning any goods.

When the RMA number is issued via email / phone please include the RMA number with the package being returned.

Do not mark or damage the original packaging for goods to be returned for credit, a restocking fee may apply - we will contact you if this is the case

Press Submit to finish the Return Authorisation Request form

Please wait for an RA number to be issued, before returning any goods.

We will be in contact via email / Phone to resolve the RA.

Please include the RA number with the package being returned.

Press Submit to finish the Return Authorisation Request form

Thanks for submitting your Return Authorisation Request form.

One of our colleagues will get back in touch with you soon to resolve this Return query.

Have a great day!

Thanks for submitting your Return Authorisation Request form.

One of our colleagues will get back in touch with you soon to resolve this Return query.

Have a great day!

Return Authorisation Request Form

Thanks for submitting your Return Authorisation Request form.

Thanks for submitting your Return Authorisation Request form.

Introducing the Brother GS2700 Sewing Machine